Returns are easy. Here is exactly what happens.
1. Check your item is eligible
You have 30 days from delivery. The item needs to be unworn, unwashed, in its original packaging with tags attached, and free of perfume, deodorant, make-up, fake tan and pet hair. Final Sale items, underwear, socks, towels and drinkware cannot be returned. Full detail is on our Returns Policy page.
2. Email us
Send an email to info@olyactive.com with:
- Your order number
- The item or items you want to return
- Whether you would like a refund, store credit, or an exchange
- A photo, if the item arrived faulty or incorrect
3. We send you instructions
We will reply with your return approval and the address to send it to. Please do not post anything back before you hear from us, as unapproved returns can go missing.
4. Post it back
Pack the item securely with its tags and packaging. Return shipping is paid by you, unless the item arrived faulty or we sent the wrong thing, in which case we cover it. We recommend a tracked service, as we cannot process a return we never receive.
5. We inspect and process
Once your return arrives we inspect it, usually within 2 to 3 business days. You will get an email confirming the outcome. Refunds go back to your original payment method and can take a further 3 to 10 business days to appear, depending on your bank. Store credit and exchanges are issued straight away.
Need a hand?
Email info@olyactive.com and a real person will get back to you.